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If you are not satisfied with your purchase for any reason, you can return one or more products respecting the following conditions:
- the online Return Form must be correctly filled out and sent to DBC within 30 days from the date you received the parcel so you can get a Return Number;
- use our carrier, UPS, to ship (at no additional charge) the items you wish to return.
- be sure that the products are in the same condition that you received them in and that the DBC identification tag and disposable seal are attached;
- products must be sent to DBC in just one parcel. DBC reserves the right to refuse garments from the same order if they are sent back at different times.
If you adhere to these conditions, DBC will issue you a refund for the full price of the item purchased, less shipping costs and restocking fee of $ 5.00 for each returned item. If you do not comply with the conditions requested above, DBC will be unable to issue you a refund and you will incur additional shipping costs should the items need to be re-shipped to you in such an event.
You may return any product you buy except Vintage, Beachwear, Underwear and any items from the Sample Sale area. Sales of Vintage, Beachwear, Underwear and all items from the Sample Sale area are FINAL.
In addition, please note that DBC may, from time to time, designate on the website other non-returnable merchandise. Any such designation will be noted on the product page of the merchandise which is non-returnable. |
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No. If you don't like the color or the model that you purchased, or the size is wrong, then send it back for a refund. You will not be able to exchange one item for another. |
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Return delivery is free. DBC charges a $ 5.00 restocking fee on each returned item. Order delivery charges cannot be refunded. |
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Use the pre-printed sticky label included with your order package:
- Fill in your first and last names and your address
- Fill in the REF # field with the DBC return number you received online
- Stick the label with the bar code on the package and keep the lower strip as your receipt.
- Bring the package to the nearest UPS drop-off location, or give it to a UPS driver.
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Please ship returned items to:
DBC Customer Returns Department
5447. Riverport Drive
Columbus, OH 43221 |
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All products sold by DBC come with an identification tag attached with a disposable seal.
When you try on the pieces you have ordered, please do so without removing this seal or the tag, as we do NOT accept returned items without them. |
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After DBC receives, processes and confirms that your return item meets the Return Policy requirements, you will receive an e-mail notifying you that your refund has been processed.
Refund time depends on the payment method used:
Credit/debit card: time needed for reimbursement depends on the institute that issued the credit/debit card, but normally it occurs within two statements. Be aware that that the credit date of the refund will be the same as the debit date so you will not suffer any bank interest loss;
PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the institute that issued the credit/debit card, but normally it occurs within two statements.
Regardless of the payment method, the refund process is started no later than 30 working days from when DBC is informed that you are exercising your right to return the product, which is to say when the online refund form is received. Remember that we do not refund delivery costs, only the amount paid for the item you have decided to return. |
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No. You can only return ordered items from the country where you received them. |
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If you lose the pre-printed sticky label, contact us and we will send you another one. |
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At DBC, we are committed to selling only first-quality, genuine designer fashions, accessories and housewares. We do not sell factory seconds, irregulars, or special-ordered lower quality products. At DBC, we offer only the best brand names and the highest quality goods. To that end, we employ several quality checks before an item leaves our warehouse.
If you have received a damaged or defective item, please contact us and we will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary). |
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